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Delivery & Returns

All orders are delivered by courier.

North Island - orders are typically delivered within 1-2  working days (Monday-Friday). Same day is possible within the Wellington region but please phone in advance to request this. For delivery to all rural areas allow an additional 1-3 days.  If you are unsure whether your delivery address is rural click on this link to check the address. 

South Island - orders are usually delivered within 2-4 working day if placed by 12 pm (Mon-Friday).

We will always endeavour to have your gift delivered on the day requested but please note that the couriers do not pick up parcels during the weekend or on public holidays. Orders placed after 12pm on Friday afternoon or during weekend hours will be dispatched on the following Monday. 

While we make every effort to ensure your gift arrives on the day requested, we do not guarantee either the time or day of delivery. We advise ordering early to avoid disappointment especially during busy periods such as Christmas and Mother's Day. Couriers can take longer than usual to deliver in the period leading into Christmas. Failure by the courier to deliver on a specific day or at a specific time will not result in any refund for any reason.

Freight charges

  • Wairarapa - Urban $5 Rural $10
  • Wellington Region - $12
  • Northland, Auckland Region, Waikato, Bay of Plenty, Gisborne District, Hawke's Bay, Taranaki and Manawatū-Whanganui - $15
  • South Island (under 10kg) - $15
  • South Island (over 10kg) - $25

Cut-off times

Generally, you need to place your order by 2pm for next day delivery within the Wellington region

Multiple Recipients - Multiple Shipping Locations

Please place separate orders for shipping to multiple addresses. Delivery is calculated per delivery address.

Please feel free to email a list of names and addresses if you are sending gifts to more than one recipient as this is often easier.  We are happy to provide you with a manual invoice if preferred.  Contact us through the website or call on 021425099 and we will be in touch.

General delivery info

Our couriers cannot deliver to Private Bag or PO Box addresses.  Please supply a physical delivery address. We cannot take any responsibility if you provide incorrect delivery details.

For hospital deliveries, please ensure you stipulate the correct name and address of the hospital, ward number and the correct name of the patient. It is important to note there can be lengthy delays between the courier delivering the gift to the hospital and the gift then being transferred to the patient.  It is strongly advisable to send gifts to the recipient's home address to ensure they receive it safely.

For deliveries to apartments, please ensure someone will be home on the expected day of delivery. Security codes and access can make it difficult to arrange delivery.

We recommend that you supply the recipient's phone number if possible to assist with any delivery queries. 

Order-based delivery

All our gift boxes and hampers are prepared at our site after the order is received and dispatched from our premises to ensure a high standard of presentation and attention to detail. Gift boxes are packed into cardboard cartons so that your gift is protected during transit and will arrive in good order.